Refund policy
Once balance reaches the player account or is used in the game we usually cannot refund it: the game does not take it back and neither does the supplier.
We review these cases with you and refund or retry:
- Delivery failed: the supplier did not deliver and no balance arrived.
- You were charged twice for the same order.
- You received something other than what the order page says.
We do not refund balance delivered to an account whose name you reviewed and confirmed, whether the ID was not the one you meant, you changed your mind, or the publisher banned the account afterwards.
Gift cards are not refunded once the code is shown, nor accounts once the sign-in details are handed over.
Purchases by minors: the parent or guardian is responsible for orders made from a minor's account or payment method. Write to us before the order is delivered and we cancel and refund it; once the balance or code is delivered, this page applies as for any order.
If you paid part of an order with points and it is refunded, the points go back to your balance.
To claim, write to Kazosastore@gmail.com or +966 55 663 8077 with the order number (starting KZ-) and the player ID.